At 98zk, responsible gaming is not a compliance checkbox — it is a core value that shapes how we design our platform, support our players, and fulfil our duty of care to the Indonesian community. Every tool, policy, and safeguard described on this page exists to protect you.
These are the fundamental protections built into the 98zk platform for every player, every day.
98zk enforces a minimum age of 21 years for all players — consistent with Indonesian social norms and international best practice for gaming platforms serving the Indonesian market. Age is verified during the KYC process before any withdrawal rights are activated. Accounts found to belong to individuals under 21 are closed immediately and all deposited funds are returned.
Players can set daily, weekly, or monthly deposit limits directly through their account settings. Once a deposit limit is applied, it takes effect immediately. Reductions to deposit limits are applied instantly; increases to a previously set limit require a mandatory 7-day cooling-off period before they come into force, giving you time to reconsider.
You can configure a maximum daily session duration in your account settings. When your session reaches the defined limit, 98zk will display a clear notification and, if you do not manually extend the session, will log you out automatically. This feature is designed to prevent unintentional over-play, particularly during late-night sessions.
If you feel you need a short break from gaming, you can activate a time-out period of 24 hours, 48 hours, 72 hours, or up to 30 days. During a time-out, your account is fully suspended — you cannot log in, deposit, or place bets. The time-out cannot be reversed early. All previously active promotions are paused until the time-out expires.
For players who need a longer or permanent break, 98zk offers self-exclusion for a minimum of 6 months, up to 5 years, or permanently. Self-exclusion closes your account and prevents re-registration for the chosen duration. 98zk will also suppress your details from any marketing communications during the self-exclusion period. Permanent self-exclusion cannot be reversed under any circumstances.
98zk automatically displays session duration notifications every 30 minutes of continuous play. Additionally, a monthly gaming activity summary — showing total time played, total wagered, net win or loss, and deposit count — is available in your account dashboard. These tools are designed to keep your gaming activity transparent and easy to review at any time.
The minimum age to register and play on 98zk is 21 years old. This is not simply a legal formality — it reflects our genuine belief that individuals under 21 are at a heightened risk of harm from gambling, and that protecting them is our unconditional responsibility.
Our age verification system operates in two stages. At registration, players provide their date of birth. Before any withdrawal is processed, full KYC verification is mandatory — requiring a valid Indonesian government-issued identity document (KTP, passport, or SIM) confirming the player's date of birth. If a document cannot be verified, withdrawal access is withheld until the issue is resolved.
If 98zk discovers that any registered account belongs to a person under the age of 21 — whether through KYC review, a report from a family member, or any other means — the account will be closed without delay, any remaining balance will be returned to the original payment source (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other supported methods), and all associated personal data will be removed from active systems within the legally permitted time frame.
Important: By creating an account on 98zk, you confirm that you are at least 21 years of age. Providing a false date of birth is a serious breach of our Terms & Conditions and may be treated as an attempt to circumvent our security systems.
| Verification Stage | Required Document |
|---|---|
| Registration | Date of birth declared at sign-up |
| KYC / Withdrawal | Valid Indonesian identity card (KTP), passport, or driving licence (SIM) |
| Review on Suspicion | Additional documentation or supporting evidence |
Gambling becomes a problem when it stops being entertainment and starts affecting the things that matter most. Ask yourself honestly whether any of these apply to you.
You frequently stay logged in for far longer than you planned, and gaming sessions increasingly intrude into work, study, family time, or sleep.
You place further bets with the sole aim of winning back money already lost, often escalating stakes in an attempt to recover.
You are betting money you cannot afford to lose, or using funds intended for rent, bills, groceries, or family necessities.
You borrow money from friends, family, or informal lenders in order to place bets, or you consider selling personal belongings to continue playing.
You hide your gaming activity from loved ones, feel defensive when the subject is raised, or have started lying about how much you play.
Gambling outcomes affect your mood, you feel irritable or anxious when unable to play, or your gaming has caused arguments with partners and family.
If you recognise any of these signs in your own behaviour: it may be time to take a step back. 98zk's responsible gaming tools are designed exactly for this situation — they are here to help you regain control, not to judge you. Contact our support team in confidence at [email protected].
Every protection tool listed below is available directly from your 98zk account settings. Applying a restriction is simple, and most take effect immediately.
Set a cap on how much you can deposit in a day, week, or month. Choose a daily limit of Rp 100.000, Rp 500.000, Rp 1.000.000, or any custom amount. Once set, the limit is enforced automatically across all payment methods (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and Pulsa).
Beyond deposit limits, you can also set a maximum net loss per day, week, or month. When the loss limit is reached, 98zk automatically disables betting on your account until the relevant period resets — a powerful way to keep your entertainment budget under control. An increase to an existing loss limit also requires a 7-day cooling-off period.
Set an upper limit on the total amount you are willing to turn over in a single session. Once the session wagering limit is reached, you will be prompted to end the session. This is a particularly useful tool for players of casino and slot games, where the pace of play can be faster than in traditional sports betting.
Activate a structured break of 24 hours, 48 hours, 72 hours, 7 days, or up to 30 days. During the time-out your account is suspended completely — no login, no deposits, no bets. A time-out cannot be cancelled early. Your account will automatically reopen when the period ends, and you remain fully in control of whether you choose to resume.
For a more extended break, choose self-exclusion for 6 months, 1 year, 2 years, 5 years, or permanently. Self-exclusion closes your account, blocks re-registration for the selected duration, and suppresses all marketing contact. Permanent self-exclusion is final and cannot be reversed. A shorter self-exclusion period will only end early in exceptional circumstances and only after a formal request.
Take a moment to reflect honestly. This brief self-check is provided to help you understand your own habits. There are no wrong answers — only honest ones.
Answer each item in your own head — or contact our team if you would like a guided conversation.
Do you ever bet more than you originally planned, or exceed the amount you can genuinely afford?
Have you ever taken money from savings or borrowed funds in order to place a bet?
Do you find it difficult to walk away after a losing session, returning again shortly after?
Has a partner, family member, or friend expressed concern about the amount of time or money you spend on gambling?
Do you sometimes bet to escape from stress, anxiety, or feelings of low mood?
Have you ever tried to hide, minimise, or lie about your gambling activity?
Taking a protective measure takes less than one minute. Here is how to set up the safeguards that feel right for you.
Go to Account > Responsible Gaming > Deposit Limits. Choose your daily, weekly, and monthly caps. Click confirm — your limit is live immediately.
In the same section, set your maximum session duration and your maximum net loss per period. These work together with deposit limits to give you layered control.
Select Time-Out and pick a duration from 24 hours to 30 days. Your account will be suspended for the full period and cannot be reopened early.
If you prefer a break of 6 months or more, choose Self-Exclusion. A minimum self-exclusion of 6 months applies. Permanent exclusion is available and final.
Every month, open your gaming activity summary in the dashboard to review your total time, total wagered, and net result. Use it to make informed decisions.
If you feel that gambling is becoming a problem for you or someone you know, please do not hesitate to reach out. 98zk's support team is available 24/7 in both English and Indonesian, and every conversation is handled in complete confidence. Our team will walk you through the available options, including deposit limits, time-outs, and self-exclusion.
If you are concerned about a loved one, we encourage you to raise your concerns privately and respectfully. 98zk can provide guidance on how to approach the conversation and what support options are available.
All responsible gaming enquiries are handled discreetly. Contacting our team to apply a restriction, ask a question, or seek advice will never affect your account status or your eligibility for fair play.
For full player terms and conditions, our Terms & Conditions set out the complete framework governing the platform, and our FAQ answers the most common questions.
Responsible gaming is about balance. Explore our FAQ to learn how 98zk protects your account, or review our terms to understand the full framework behind our commitment to fair and responsible play.